PRIVACY POLICY

Privacy Policy

Last updated: 01/07/2026

BIOTRADE attaches great importance to the protection of your personal data. This policy is intended to inform you about how your data is collected and processed, in accordance with the General Data Protection Regulation, GDPR — Regulation (EU) 2016/679 — and the amended French Data Protection Act of 6 January 1978.

1. Data controller

The data controller is:

BIOTRADE SAS with share capital of €80,000
48 chemin des Palanques Sud, 31120 Portet-sur-Garonne, France
SIRET: 404 063 943 00066
Email: contact@biotrade.fr
Phone: +33 (0) 5 61 14 93 30

2. Data collected

We only collect the data necessary for the purposes described below:

Via the contact form: surname, first name, email, company, telephone number optional, message
Via browsing: IP address, browser type, pages viewed, visit duration via analytical cookies
Via cookies: technical data required for the proper functioning of the website and audience measurement

3. Purposes of processing

Your data is processed for the following purposes:

To respond to your requests submitted via the contact form
To prepare a quotation or commercial proposal
To improve our website and user experience through statistics
To comply with our legal and regulatory obligations

4. Legal basis for processing

The processing of your data is based on:

Your consent for submitting the contact form and depositing non-essential cookies
BIOTRADE’s legitimate interest for improving the website and ensuring security
The performance of a contract for commercial relationships

5. Data recipients

Your data is intended exclusively for BIOTRADE’s internal teams. It is neither sold nor transferred to third parties for commercial purposes.

However, technical subcontractors may process your data for service-related needs:

OVH website hosting — France
Google LLC Google Maps on the contact page, Google Analytics — United States
Google reCAPTCHA form protection — United States
YaySMTP / IONOS sending emails from the contact form

These subcontractors are contractually required to comply with the GDPR. Transfers to the United States are governed by standard contractual clauses approved by the European Commission and/or the Data Privacy Framework, where applicable.

6. Retention period

Your data is retained for the following periods, in accordance with CNIL recommendations:

Data from the contact form: 3 years from the last contact
Client data: duration of the commercial relationship + 5 years for legal obligations
Cookies: maximum of 13 months
Connection logs: 12 months

7. Your rights

In accordance with the GDPR, you have the following rights regarding your data:

Right of access: obtain a copy of your data
Right of rectification: correct inaccurate data
Right to erasure: request the deletion of your data
Right to restriction: restrict processing
Right to object: object to processing
Right to data portability: retrieve your data in a readable format
Right to withdraw your consent at any time

To exercise these rights, please contact us at: contact@biotrade.fr

If you are not satisfied with our response, you may lodge a complaint with the CNIL: www.cnil.fr

8. Cookies and trackers

Our website uses cookies for:

Essential cookies: website operation required
Analytical cookies: audience measurement via Google Analytics with your consent
Third-party cookies: integration of external services such as LinkedIn and Google Maps with your consent

You can manage your cookie preferences at any time via the consent banner or your browser settings.

9. Data security

BIOTRADE implements appropriate technical and organisational measures to protect your data against loss, unauthorised access, modification or disclosure: HTTPS connection, restricted access to data and secure hosting with OVH.

10. Transfers outside the EU

Your data is hosted within the European Union. When third-party tools are used, such as Google Analytics, transfers to countries outside the EU may occur. These transfers are governed by standard contractual clauses compliant with the GDPR.

11. Changes to this policy

BIOTRADE reserves the right to modify this policy at any time. The date of the last update is shown at the top of this page. We invite you to consult it regularly.