Our Water Management Software

From the start of the project, a dedicated contact person is assigned to support you throughout the implementation of the solution. They coordinate the different deployment stages and ensure that each step runs smoothly:

• Analysis of the existing context and collection of historical data to be migrated;

• Installation of the solution and initial configuration;

• Support and assistance with configuration;

• Testing and functional validation;

• Training for users and administrators;

• Change management support and preparation for go-live;

• Post-deployment monitoring and user support.

This approach ensures a gradual, secure implementation tailored to your needs, while encouraging team adoption and supporting the success of the project.

Support is provided through several channels to respond effectively to your needs and ensure high-quality follow-up.

For urgent requests, we prioritise direct contact with your dedicated contact person, who can be reached by phone or email during business hours.

To ensure traceability and proper follow-up of requests, a ticket management tool is also made available. It centralises daily support requests, tracks their processing and allows you to share suggestions for future developments or improvements to the solution.

This organisation promotes responsiveness, transparency and the continuous improvement of our applications through regular feedback from our users.

All your data is hosted and processed exclusively in France on dedicated servers.

Regular backups are performed and stored on sites geographically separate from the main hosting infrastructure to ensure data security, integrity and availability.

In accordance with current contractual and regulatory provisions, the reversibility clause ensures that the software provider facilitates the recovery and transfer of your data to another service provider or to an internal solution.

Biotrade provides the necessary human, technical and organisational resources to return all your data in a standard, usable format, thereby ensuring its reuse and the continuity of your operations.

With a SaaS model, meaning Software as a Service, the client accesses a web platform to use the software through a monthly or annual subscription.

Technical aspects such as installation, maintenance, updates, security and backups are managed by the provider.

1. Fast solution deployment 

• The ePerf platform is immediately accessible through a web browser.

• No complex installation process is required on the client side, allowing the solution to start within a few days.

Maintenance included

• Regular updates, including functional and regulatory changes, as well as corrective updates, are handled by the software provider.

• The client always benefits from the latest version of the software.

3. Accessibility

• Accessible from any device connected to the internet.

• Supports remote working, distributed teams and multi-site or mobile use.

4. Reduced initial cost 

• No need to purchase servers or dedicated infrastructure.

• The subscription model helps spread costs over time.

5. Reduced technical burden 

• You outsource the technical management of servers, including installation, updates and backups.

Ideal for organisations without a dedicated IT team or in-house technical expertise.